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user generated content

User generated content: what is it, and why does it matter?

What is user generated content?

User generated content (UG) is, quite literally, content that has been created by and shared by the people who have either bought something from your business or interacted with your brand in some other way.

Traditionally, it has taken the form of online reviews, comments in forums, and mentions (good or bad!) on social media sites like Facebook, Instagram, Twitter and LinkedIn. But companies these days are taking the trend for UG content to a whole new level by…

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